Customer Service

Frequently Asked Questions

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A: S’ip by S’well bottles can maintain the temperature of any liquid, hot or cold. Pack your water, juice, smoothie or any other cold beverage in your S’ip by S’well, and it will stay cold for 24 hours.
Tea, coffee, hot chocolate or any other hot beverage will keep its heat for 12 hours. Make sure to use caution when filling your bottle with hot liquids as the overflow of liquid can cause burning. Always ensure lid is fully and properly tightened before each use.

You can also put carbonated beverages such as soda or beer in your S’ip by S’well, but avoid unnecessary shaking and take care when opening.

The options are endless! Show us how you use you S’ip by S’well bottle by tagging us @sipxswell #sipxswell.

CAUTION! S’ip by S’well bottles are not intended for the long-term storage of liquids. Alcohol, some juices, and dairy-based beverages can spoil and may cause excessive pressure buildup in your bottle, which can lead to lid failure and injury.

Remember if you are using your S’ip by S’well to enjoy a fizzy soda, some bubbly, or another carbonated beverage, please use caution when opening. The airtight seal maintains the pressure required for all those bubbles. However, we don’t want you to spray some champagne on your favorite jacket or have the cap get away from you. If using with carbonated beverages, never point the bottle at anyone when opening.

A: Our vacuum seal keeps any liquid you place inside cold for 24 hours, so there’s no need to place in a freezer or refrigerator. Doing so can actually damage the bottle and its vacuum seal.
A: Do not put your S’ip by S’well in the microwave as it will damage your bottle and your microwave. The vacuum seal keeps any liquid you place inside hot for 12 hours, so there’s no need to put it in the microwave.
A: S’ip by S’well bottles are not intended for the long-term storage of liquids. Alcohol, fermented or dairy-based beverages can spoil and may cause excessive pressure buildup in bottle, which can lead to lid failure and injury.
A: S’ip by S’well bottles are NOT dishwasher safe. Running a S’ip by S’well through the dishwasher can cause paint to chip and the vacuum seal to become ineffective.

CLEANING: S’ip by S’well bottles are simply cleaned with a mixture of hot water and soap. Our S’ip Bottle brush is a great tool to ensure your bottle is as clean as the day you got it! Finally, we recommend using effervescent tablets for those hard to reach places. We recommend rinsing your bottle after every use and to always dry and store your S’ip by S’well with the top off. Avoid submerging your bottle and cap in water for long periods of time as this will interfere with the vacuum seal.

STORING: After washing your S’ip by S’well, we recommend that you dry your bottle by airing it out upside down and storing it with the lid off. This will help keep your S’ip by S’well as fresh as the day you got it.

A: S’ip by S’well bottles are made of high-quality, 18/8 food-grade stainless steel. They are BPA and toxin-free, providing a healthier and safer option to single-use plastic water bottles. Since all S’ip by S’well bottles are made from high-quality, 18/8 food-grade stainless steel, which is inherently safe and highly resistant to rust. This means the inside of our bottles do not need a liner.
A: S’ip by S’well’s double-walled insulation leaves the outside of the bottle completely condensation free.
A: Our bottles are thoughtfully designed in New York City and are responsibly made in China.
A:
15oz. = 10.39” x 2.80” W, 0.69 lbs
10oz. = 7.89”H x 2.64” W, 0.5 lbs
A: S’ip by S’well bottles are airport security friendly, as long as you remember to empty out what’s inside first.
A: Chalk Ink Pens are a fun way to label and personalize your bottle. The ink won’t rub off on your hand when you go to take a drink, but can easily be removed with a damp cloth or kitchen cleaner. Chalk Ink pens are safe and toxin free, just like the rest of our products.

Returns

A: Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.
A: If you have purchased or received a product directly from www.sipbyswell.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

150 Raritan Center Parkway
Edison, NJ 08837

Please make sure you indicate the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at help@sipbyswell.com.

Customers who have purchased items from an authorized S’ip by S’well retailer must initiate all returns and exchanges through the original point of purchase.

Ordering & Shipping

A: We ship to all of the United States, including PO Boxes. Please note we currently do not ship to US territories outside of the 50 states, APO/FPO addresses, and Canada addresses.
A: Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.

Contiguous 48 States in the US
(excluding Hawaii, Alaska, US Territories)

  • Range
  • Up to $49.99
  • $50-$99.99
  • $100-$199.99
  • $200-$299.99
  • $300-$499.99
  • $500-$999.99
  • $1000-$1999.99
  • $2000-$2999.99
  • $3000+
  • Economy
  • free
  • free
  • free
  • free
  • free
  • free
  • free
  • free
  • free
  • 3 Day
  • $17
  • $19
  • $21
  • $23
  • $35
  • $42
  • $95
  • $125
  • $165
  • Next Day
  • $21
  • $25
  • $27
  • $30
  • $40
  • $65
  • $140
  • $180
  • $218

Hawaii, Alaska, US Territories

  • Range
  • Up to $49.99
  • $50-$99.99
  • $100-$199.99
  • $200-$299.99
  • $300-$499.99
  • $500-$999.99
  • $1000-$1999.99
  • $2000-$2999.99
  • $3000+
  • Economy
  • $15
  • $15
  • $15
  • free
  • free
  • free
  • free
  • free
  • free
  • 3 Day
  • $17
  • $19
  • $21
  • $23
  • $45
  • $53
  • $135
  • $170
  • $200

Canada

  • Range
  • Up to $49.99
  • $50-$99.99
  • $100-$199.99
  • $200-$299.99
  • $300-$499.99
  • $500+
  • Ontario & Quebec
  • $8.95
  • $8.95
  • $11
  • $13.50
  • $15
  • $50
  • New Brunswick
  • $10
  • $12
  • $14
  • $18
  • $20
  • $60
  • All Other Territories
  • $16
  • $18
  • $23
  • $30
  • $32
  • $80
A:
Economy Shipping:
Order will ship within 1 business day and arrive 4-8 business days after the order was shipped
3 Business Day Shipping:
Order will ship the same business day if placed by 1:00PM EST and arrive 3 business days after the order was placed
2 Business Day Shipping:
Order will ship the same business day if placed by 1:00PM EST and arrive 2 business days after the order was placed
Next Business Day Shipping:
Order will ship the same business day if placed by 1:00PM EST and arrive 1 business day after the order was placed
A: All shipments going to a PO Box will be shipped via UPS Surepost. We cannot expedite to PO Boxes. If you need to receive your bottles in a shorter timeframe, please change your Ship to address to another physical address (non-PO Box) and select one of our expedited shipping options.
A: We primarily use USPS (US Postal Service) and UPS (United Parcel Service). If your order is shipping to a PO Box address, final delivery will always be made by USPS regardless of which shipping type you choose.
A: Free ground shipping is offered by S’ip by S’well Bottle on all orders via UPS Surepost. These orders will have an estimated shipping time frame of 4-8 Business Days. In order to apply it to your order please select “Economy” as your shipping method during check out. Free ground shipping applies to all orders in the continental US. Free ground shipping does not apply to Alaska and Hawaii.

CAN’T FIND YOUR ANSWER?

Submit a request and our S’ip by S’well Experts will answer your request within 24 hours. For time sensitive issues, please contact us at (844) SIP – 6300 Monday through Friday between the hours of 9AM and 7PM EST.

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