Frequently Asked Questions
Stay updated with announcements, find answers to S’ip by S’well questions, and share your suggestions with us.
Product Related Questions
Tea, coffee, hot chocolate or any other hot beverage will keep its heat for 12 hours. Make sure to use caution when filling your bottle with hot liquids as the overflow of liquid can cause burning. Always ensure lid is fully and properly tightened before each use.
You can also put carbonated beverages such as soda or beer in your S’ip by S’well, but avoid unnecessary shaking and take care when opening.
The options are endless! Show us how you use you S’ip by S’well bottle by tagging us @sipbyswell #sipbyswell.
CAUTION! S’ip by S’well bottles are not intended for the long-term storage of liquids. Alcohol, some juices, and dairy-based beverages can spoil and may cause excessive pressure buildup in your bottle, which can lead to lid failure and injury.
Remember if you are using your S’ip by S’well to enjoy a fizzy soda, some bubbly, or another carbonated beverage, please use caution when opening. The airtight seal maintains the pressure required for all those bubbles. However, we don’t want you to spray some champagne on your favorite jacket or have the cap get away from you. If using with carbonated beverages, never point the bottle at anyone when opening.
CLEANING: S’ip by S’well bottles are simply cleaned with a mixture of hot water and soap. Our S’ip Bottle brush is a great tool to ensure your bottle is as clean as the day you got it! Finally, we recommend using effervescent tablets for those hard to reach places. We recommend rinsing your bottle after every use and to always dry and store your S’ip by S’well with the top off. Avoid submerging your bottle and cap in water for long periods of time as this will interfere with the vacuum seal.
STORING: After washing your S’ip by S’well, we recommend that you dry your bottle by airing it out upside down and storing it with the lid off. This will help keep your S’ip by S’well as fresh as the day you got it.
23oz. = 11.75"H x 3.2"W, 0.94 lbs
15oz. = 10.39"H x 2.80"W, 0.69 lbs
10oz. = 7.89"H x 2.64"W, 0.5 lbs
S'ip Travel Mug
16oz = 7.83"H x 2.92"W, 0.62lbs
S'well Bottle c/o Taylored
231 Mill Road
Edison, NJ 08837
Please make sure you indicate the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at firstname.lastname@example.org.
Customers who have purchased items from an authorized S’ip by S’well retailer must initiate all returns and exchanges through the original point of purchase.
Ordering & Shipping
Contiguous 48 States in the US
(excluding Hawaii, Alaska, US Territories)
Hawaii, Alaska, US Territories
Order will ship within 1 business day and arrive 4-8 business days after the order was shipped
3 Business Day Shipping:
Order will ship the same business day if placed by 2:00PM EST and arrive 3 business days after the order was placed
Next Business Day Shipping:
Order will ship the same business day if placed by 2:00PM EST and arrive 1 business day after the order was placed
CAN’T FIND YOUR ANSWER?
Submit a request and our S’ip by S’well Experts will answer your request within 24 hours. For time sensitive issues, please contact us at (844) SIP – 6300 Monday through Friday between the hours of 9AM and 7PM EST.