Customer Service

Frequently Asked Questions

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A: S’ip by S’well bottles can maintain the temperature of any liquid, hot or cold. Pack your water, juice, smoothie or any other cold beverage in your S’ip by S’well, and it will stay cold for 24 hours.
Tea, coffee, hot chocolate or any other hot beverage will keep its heat for 12 hours. Make sure to use caution when filling your bottle with hot liquids as the overflow of liquid can cause burning. Always ensure lid is fully and properly tightened before each use.

You can also put carbonated beverages such as soda or beer in your S’ip by S’well, but avoid unnecessary shaking and take care when opening.

The options are endless! Show us how you use you S’ip by S’well bottle by tagging us @sipbyswell #sipbyswell.

CAUTION! S’ip by S’well bottles are not intended for the long-term storage of liquids. Alcohol, some juices, and dairy-based beverages can spoil and may cause excessive pressure buildup in your bottle, which can lead to lid failure and injury.

Remember if you are using your S’ip by S’well to enjoy a fizzy soda, some bubbly, or another carbonated beverage, please use caution when opening. The airtight seal maintains the pressure required for all those bubbles. However, we don’t want you to spray some champagne on your favorite jacket or have the cap get away from you. If using with carbonated beverages, never point the bottle at anyone when opening.

A: Our vacuum seal keeps any liquid you place inside cold for 24 hours, so there’s no need to place in a freezer or refrigerator. Doing so can actually damage the bottle and its vacuum seal.
A: Do not put your S’ip by S’well in the microwave as it will damage your bottle and your microwave. The vacuum seal keeps any liquid you place inside hot for 12 hours, so there’s no need to put it in the microwave.
A: S’ip by S’well bottles are not intended for the long-term storage of liquids. Alcohol, fermented or dairy-based beverages can spoil and may cause excessive pressure buildup in bottle, which can lead to lid failure and injury.
A: S’ip by S’well bottles are NOT dishwasher safe. Running a S’ip by S’well through the dishwasher can cause paint to chip and the vacuum seal to become ineffective.

CLEANING: S’ip by S’well bottles are simply cleaned with a mixture of hot water and soap. Our S’ip Bottle brush is a great tool to ensure your bottle is as clean as the day you got it! Finally, we recommend using effervescent tablets for those hard to reach places. We recommend rinsing your bottle after every use and to always dry and store your S’ip by S’well with the top off. Avoid submerging your bottle and cap in water for long periods of time as this will interfere with the vacuum seal.

STORING: After washing your S’ip by S’well, we recommend that you dry your bottle by airing it out upside down and storing it with the lid off. This will help keep your S’ip by S’well as fresh as the day you got it.

A: S’ip by S’well bottles are made of high-quality, 18/8 food-grade stainless steel. They are BPA-free, providing a healthier and safer option to single-use plastic water bottles. Since all S’ip by S’well bottles are made from high-quality, 18/8 food-grade stainless steel, which is inherently safe and highly resistant to rust. This means the inside of our bottles do not need a liner.
A: S’ip by S’well’s double-walled insulation leaves the outside of the bottle completely condensation free.
A: Our bottles are thoughtfully designed in New York City and are responsibly made in China.
A:
S'ip Bottle
23oz. = 11.75"H x 3.2"W, 0.94 lbs
15oz. = 10.39"H x 2.80"W, 0.69 lbs
10oz. = 7.89"H x 2.64"W, 0.5 lbs

S'ip Travel Mug
16oz = 7.83"H x 2.92"W, 0.62lbs

A: S’ip by S’well bottles are airport security friendly, as long as you remember to empty out what’s inside first.
A: Chalk Ink Pens are a fun way to label and personalize your bottle. The ink won’t rub off on your hand when you go to take a drink, but can easily be removed with a damp cloth or kitchen cleaner. Chalk Ink pens are safe and toxin free, just like the rest of our products.

CAN’T FIND YOUR ANSWER?

Submit a request and our S’ip by S’well Experts will answer your request within 24 hours. For time sensitive issues, please contact us at (844) SIP – 6300 Monday through Friday between the hours of 9AM and 7PM EST.

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