Shipping & Returns

HOLIDAY SHIPPING DEADLINES

Method Cut-off Day Cut-off Time Information
Economy 12/17/18 2PM EST Economy orders are guaranteed to arrive by 12/24/18 for orders placed before 2PM on 12/17/18.
Next Day 12/19/18 11:59PM EST Next Day orders are guaranteed to arrive by 12/24/18 for orders placed before midnight on 12/19/18.

DOMESTIC SHIPPING

Contiguous 48 States in the US (excluding Hawaii, Alaska, Puerto Rico).
Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.

Method Cost Expected Delivery Information
Economy Free 4-8 business days Order will ship within 1-3 business days and arrive 4-8 business days after the order was shipped.
3 Day
RangeCost
Up to $49.99 $17
$50-$99.99 $19
$100-$199.99 $21
$200-$299.99 $23
$300-$499.99 $35
$500-$999.99 $42
$1000+ $95+
3-4 business days Orders placed by 2:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)
Next Day
RangeCost
Up to $49.99 $21
$50-$99.99 $25
$100-$199.99 $27
$200-$299.99 $30
$300-$499.99 $40
$500-$999.99 $65
$1000+ $140+
1-2 business days Orders placed by 2:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)

DOMESTIC SHIPPING: Hawaii, Alaska, Puerto Rico

Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.

Method Cost Expected Delivery Information
Economy
RangeCost
Up to $199.99 $15
$200+ Free
4-8 business days Order will ship within 1-3 business days and arrive 4-8 business days after the order was shipped.

Personalized Orders
During peak seasons, orders containing personalized items may experience a slower processing time and ship within up to 72 hours of receipt.
3 Day
RangeCost
Up to $49.99 $17
$50-$99.99 $19
$100-$199.99 $21
$200-$299.99 $23
$300-$499.99 $45
$500-$999.99 $53
$1000+ $135
3-4 business days Orders placed by 2:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)

Shipping Information

Where does S’ip by S’well ship to?

We ship to all of the United States, including PO Boxes, and APO/FPO addresses. For locations outside of these areas, please see our International Shipping FAQs.

I have a PO Box. What shipping method can I use?

All shipments going to a PO Box will be shipped via UPS Surepost. We can not expedite to PO Boxes. If you need to receive your bottles in a shorter timeframe, please change your “Ship To” address to another physical address (non-PO Box) and select one of our expedited shipping options.

What carrier does S’ip by S’well use?

We primarily use UPS (United Parcel Service) and USPS (US Postal Service). If your order is shipping to a PO Box address, final delivery will always be made by USPS, regardless of which shipping type you choose.

What is free ground shipping on all orders and how do I apply it to my order?

Free ground shipping is offered by S’ip by S’well Bottle on orders via UPS Surepost. These orders will have an estimated shipping time frame of 4-8 business days. In order to apply it to your order, please select “Economy” as your shipping method during check out. Free ground shipping applies to all orders in the continental US. Free ground shipping does not apply to Alaska and Hawaiian orders.


Returns

What is the S’well return policy?

If you have purchased or received a product directly from www.sipbyswell.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

S’well Bottle
1750 Wayne Lanter Ave
Madison, IL 62060

Please make sure you include your Order Number and the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at help@swellbottle.com.

Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

International customers, please reach out to help@swellbottle.com for further assistance.

Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.