Where does S’ip by S’well ship to?
We ship to all of the United States, including PO Boxes, and APO/FPO addresses. For locations outside of these areas, please see our International Shipping FAQs.
I have a PO Box. What shipping method can I use?
All shipments going to a PO Box will be shipped via UPS Surepost. We can not expedite to PO Boxes. If you need to receive your bottles in a shorter timeframe, please change your “Ship To” address to another physical address (non-PO Box) and select one of our expedited shipping options.
What carrier does S’ip by S’well use?
We primarily use UPS (United Parcel Service) and USPS (US Postal Service). If your order is shipping to a PO Box address, final delivery will always be made by USPS, regardless of which shipping type you choose.
What is free ground shipping on all orders and how do I apply it to my order?
Free ground shipping is offered by S’ip by S’well Bottle on orders via UPS Surepost. These orders will have an estimated shipping time frame of 4-8 business days. In order to apply it to your order, please select “Economy” as your shipping method during check out. Free ground shipping applies to all orders in the continental US. Free ground shipping does not apply to Alaska and Hawaiian orders.
What is the S’well return policy?
If you have purchased or received a product directly from www.sipbyswell.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:
1750 Wayne Lanter Ave
Madison, IL 62060
Please make sure you include your Order Number and the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at firstname.lastname@example.org.
Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.
International customers, please reach out to email@example.com for further assistance.
Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.